Coinpass is a UK crypto platform with Trustpilot complaints about difficult withdrawals, heavy document demands, buggy apps, and a reported data breach. Read complaints and escalation steps.
Editorial note: This page compiles publicly reported user complaints and available regulatory information about Coinpass. We recommend verifying all claims independently using the official regulatory links provided below. If you have been defrauded by this platform, report it immediately using the guidance at the bottom of this page.
Coinpass offers UK-facing crypto services. Trustpilot includes praise for some deposits alongside sharp criticism of withdrawal friction, email-based document collection, buggy trading UI, and a confirmed data-protection incident referenced by users in 2024.
Several reviewers describe Enhanced Due Diligence triggered only at withdrawal, with escalating document lists and temporary withdrawal disables lasting days.
Confirm Coinpass registration status on the FCA cryptoasset register, and escalate unresolved complaints in writing. Material losses may warrant a litigation consultation.
User complaints about Coinpass have been documented on Trustpilot. We recommend reading these reviews as part of your due diligence. Act Here conducts deep-dive discovery and is prepared to litigate where the facts support it.
"They let you sign up and deposit funds quite easily. But, once it comes to withdrawing funds, then the bad UI will be the least of your worries. These guys ask you for your birth certificate, your bank statements, copies of your payslips... I am still convinced they are a scam as I haven't been able to withdraw anything from them."
"They can't even look after your data, never mind your coins. Confirmed data protection breach on 7th May 2024. Platform is seriously lacking in security and functionality."
"Almost impossible to get your money out of there. Be warned. Now they want to know where I originally got the money... I really think this is a scam site."
Before trusting any broker or trading platform with your funds, verify their regulatory status using these official databases:
Do not make any further payments to Coinpass or any representative claiming to act on its behalf. Preserve evidence and instruct counsel to assess civil options; Act Here is prepared to litigate where appropriate.
Some fraudulent platforms copy the name, registration number, or branding of legitimate regulated firms. Always verify the exact URL, phone number, and contact details against the official regulator's website, not information provided by the firm itself.
If you have lost money to this platform, take these steps immediately:
Recovery depends on how payment was made and how quickly you act. Bank transfers reported within 24-48 hours have the best chance of recall. Cryptocurrency is harder but traceable through blockchain forensics. Our litigation team can assess civil options for your specific situation. We don't just negotiate; we are prepared to litigate. Our team conducts independent investigations to build a case strong enough for trial. Book a consultation for a confidential case assessment.
We do not make a blanket legal finding on this page. We compile publicly reported user complaints and regulatory signals about Coinpass. Verify the firm on official registers, read primary Trustpilot evidence, and treat unpaid withdrawals and missing regulatory authorisation as serious red flags.
Contact your bank or card issuer immediately, report to Action Fraud, and file with the FCA if the firm targeted UK consumers. Keep screenshots, TXIDs, and all chat logs. For material losses, book a consultation with UK litigation counsel.
Do not respond or send any more funds. Document the contact and report it to your fraud authority. Act Here conducts deep-dive discovery and is prepared to litigate where the facts support it; we handle both settlements and court proceedings.
Our UK litigation counsel can assess civil options for your matter. We don't just negotiate; we are prepared to litigate.
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