MetaQuotes Software builds MetaTrader platforms. Trustpilot complaints cover VPS/support disputes, broker losses on MT4/MT5, and impersonation recovery calls. Read complaints and how to verify who contacted you.
Editorial note: This page compiles publicly reported user complaints and available regulatory information about MetaQuotes Software. We recommend verifying all claims independently using the official regulatory links provided below. If you have been defrauded by this platform, report it immediately using the guidance at the bottom of this page.
MetaQuotes Software develops MetaTrader 4 and MetaTrader 5, used by many brokers worldwide. Trustpilot reviews for metaquotes.net include software and VPS support disputes, anger directed at brokers running on MT platforms, and a separate pattern of unsolicited calls claiming to be MetaQuotes offering refunds for losses on unlicensed platforms.
Important distinction: MetaQuotes supplies trading software; it is not your broker. Losses on a trading account are usually a dispute with the broker that holds your funds. Anyone cold-calling to "recover" money in MetaQuotes' name and asking for wallet access or fees should be treated as a likely impersonation scam.
Verify any refund claim through official MetaQuotes channels only. Check your broker on the FCA Register or equivalent, and report impersonation attempts to Action Fraud and your bank.
User complaints about MetaQuotes Software have been documented on Trustpilot, where multiple victims have shared similar experiences. We recommend reading these reviews as part of your due diligence before engaging with any unregulated platform.
"They make pressure with fake promises to recover my money, and when I asked for an email from the company, they took so long and insisted on first getting the access to your phone and money and then the email."
"I cannot recommend the metaquote VPS. Despite erasing the old robot, the old advisor would continue to perform stock markets operations, resulting in losses for me. The Support of the metaquote staff is virtually non-existent."
"I invested for months thinking this platform was legit. The dashboard showed constant growth, but the moment I requested a withdrawal, they started demanding extra charges. That's when I understood it was a scam."
Before trusting any broker or trading platform with your funds, verify their regulatory status using these official databases:
Do not make any further payments to MetaQuotes Software or any representative claiming to act on its behalf. Do not send further funds. Preserve evidence and instruct counsel to assess civil options; Act Here is prepared to litigate where appropriate.
Some fraudulent platforms copy the name, registration number, or branding of legitimate regulated firms. Always verify the exact URL, phone number, and contact details against the official regulator's website, not information provided by the firm itself.
If you have lost money to this platform, take these steps immediately:
Recovery depends on how payment was made and how quickly you act. Bank transfers reported within 24-48 hours have the best chance of recall. Cryptocurrency is harder but traceable through blockchain forensics. Our litigation team can assess civil options for your specific situation. Book a consultation for a confidential case assessment.
We do not make a blanket legal finding on this page. We compile publicly reported user complaints and regulatory signals about MetaQuotes Software. Verify the firm on official registers, read primary Trustpilot evidence, and treat unpaid withdrawals and missing regulatory authorisation as serious red flags.
Contact your bank or card issuer immediately, report to Action Fraud, and file with the FCA if the firm targeted UK consumers. Keep screenshots, TXIDs, and all chat logs. For material losses, book a consultation with UK litigation counsel.
Do not respond or send any more funds. Document the contact and report it to your fraud authority. Act Here conducts deep-dive discovery and is prepared to litigate where the facts support it; we handle both settlements and court proceedings.
Our UK litigation counsel can assess civil options for your matter. Book a confidential consultation today.
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