True Trading Group (truetradinggroup.com) has Trustpilot complaints about refused pro-rated cancellations, lifetime or annual access ending early, features removed mid-subscription then sold as add-ons, missed one-on-ones, and bans after criticism.
Editorial note: This page compiles publicly reported user complaints and available regulatory information about True Trading Group. We recommend verifying all claims independently using the official regulatory links provided below. If you have been defrauded by this platform, report it immediately using the guidance at the bottom of this page.
True Trading Group markets stock and options education subscriptions via truetradinggroup.com. Many members praise courses and community, while administrative complaints are a recurring Trustpilot theme.
Negatives describe declined pro-rates on long promotions despite sales language about working with struggling members, holds for medical leave not extending access, paid features stripped mid-year into new upsells, lifetime plans cancelled in BBB complaints, and Discord bans after pointing out scheduling problems.
Screenshot every promise about holds and cancellations. Act Here conducts deep-dive discovery and is prepared to litigate where the facts support it.
User complaints about True Trading Group have been documented on Trustpilot. Act Here conducts deep-dive discovery and is prepared to litigate where the facts support it.
"I wished to cancel a 10-month Holy Grail promotion after 3/4 of the service. They failed to meet me on canceling and pro-rating. They mention they'll hear you out if services are not working, but that did not happen."
"I put the annual membership on hold for a cancer diagnosis. They confirmed I could take the time I needed. When I returned they did not extend membership and ended access. Several messages with no reply. A scheduled one-on-one was not kept."
"I signed up for a subscription and they removed features I paid for half way through the year and made them part of a paid add-on. Like selling golf clubs then taking the putter away without telling you."
Before trusting any broker or trading platform with your funds, verify their regulatory status using these official databases:
Do not make any further payments to True Trading Group or any representative claiming to act on its behalf. Preserve evidence and instruct counsel to assess civil options; Act Here is prepared to litigate where appropriate.
Some fraudulent platforms copy the name, registration number, or branding of legitimate regulated firms. Always verify the exact URL, phone number, and contact details against the official regulator's website, not information provided by the firm itself.
If you have lost money to this platform, take these steps immediately:
Recovery depends on how payment was made and how quickly you act. Bank transfers reported within 24-48 hours have the best chance of recall. Card chargebacks and challenge-fee disputes may also be available depending on your issuer. Cryptocurrency is harder but documentation still matters. Our litigation team can assess civil options for your specific situation. We don't just negotiate; we are prepared to litigate. Our team conducts independent investigations to build a case strong enough for trial. Book a consultation for a confidential case assessment.
We do not make a blanket legal finding on this page. We compile publicly reported user complaints and regulatory signals about True Trading Group. Verify the firm on official registers, read primary Trustpilot evidence, and treat unpaid withdrawals and missing regulatory authorisation as serious red flags.
Contact your bank or card issuer immediately, report to Action Fraud, and file with the FCA if the firm targeted UK consumers. Keep screenshots, TXIDs, and all chat logs. For material losses, book a consultation with UK litigation counsel.
Do not respond or send any more funds. Document the contact and report it to your fraud authority. Act Here conducts deep-dive discovery and is prepared to litigate where the facts support it; we handle both settlements and court proceedings.
Our UK litigation counsel can assess civil options for your matter. We don't just negotiate; we are prepared to litigate.
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